News report on customer meltdownfrom @reporter_bluejay

Transcript

When I saw the food on the ground, I was wondering you can tell the food was thrown and not some didn't it didn't fall out of tier hands. A lot of customers, if they drop food, sometimes they won't say nothing because they're embarrassed. So I was just wondering what happened. And what I did see on surveillance, I probably bad to watch it, like, 12 times just to wrap my head around it. Sundays at Spot in Norwood get busy, so there's a sign out front asking customers to be patient as staff make their breakfast orders from scratch. But as owner Perry Macarios tells me, the customer going viral right now with millions of views did the opposite because he had to wait fifteen to twenty minutes at peak hours. He was staring at the cashier for, you know, a few solid minutes expecting a reaction. He didn't get tier reaction, and he proceeded to take a bite of his food and throw the food on the ground, throw the napkins on the ground, and then also throw the whole container of food on the ground. I just don't understand why someone would act like that. And, and it's frustrating saying, you no, you know, people think that, you know, just because you're in the service industry that you have to take a a level of abuse. And there is a fine line that you have to draw. And if you don't draw that fine line, you're gonna have you're gonna have problems. Yeah. You might have problems if you confront them, but you also might have problems, you no, you know, if you don't confront them. He says the flood of support in response has been immense, even getting a word of support from former Patriot David Andrews. But the lesson here, Macario says, is to just try to be kind to each other no matter how hungry you are or the hurry you're in. I don't I don't spend too much time thinking about him. I think I spend my time thinking about the great customers customers we have. Whatever comes out of this, I just want people to know that we do appreciate all the customers. We appreciate all the love. We appreciate all the support. This is not an it it's not a negative thing. It's a positive thing that comes out of it and, that that that we love everyone. The man in question has been identified by his family and is banned from Spot for the foreseeable future. Jay Ouellette, WBZ, Boston's News Radio.