Transcript
A slow locksmith gets paid more than a fast one. Dan Ariely met a locksmith who, as a beginner, took forever and sometimes broke the lock. People paid and tipped him. Now it takes him a moment, no tier, and customers say he's overcharging. Let's x-ray it. Harvard tested this on a flight search site. Same flights, same prices. One version answered instantly. The other made you wait thirty seconds showing every site it searched. 62% picked the slow one. Now, here's what we no. With a plain loading bar, only 42% waited. Same thirty seconds. So people weren't paying for the wait, they were paying to see the work. Researchers call it the labor illusion. Wells Fargo slowed down its eye scanner because customers didn't believe it worked. Facebook admitted its security check runs faster than you can see. But here's the catch. When the result was bad, showing the work made people rate it even lower. So if you sell a service, don't hide the work. Show the steps, the drafts, the hours. Effort sells, but only on top of a good result. That's the decoy. By the way, wanna make videos like this with no editing or coding skills? Comment skill, and I'll send you the link.