Post caption
If you pay for a luxury experience and encounter any of these, you’ve likely bought their luxury marketing, not the experience.
Whether it’s a hotel, bar, restaurant…being luxury, or “high end” is only something you can fake for so long.
#hospitality #brand #bar #bars #nightlifevibes #bestbar #hotel #hotels #businessowners #hospitalitylife
Transcript
Here are my top five luxury hospitality red flags. These are signs that you're in for a bad night. Number one is called the front door freeze. It's when you walk into a place that is branded as luxury, better, a, nobody gets the door for you, and, b, nobody greets you. At that point, what you can be sure of is that you bought the luxury marketing, not the luxury experience. Number two, and this is exclusive to cocktail lounges, is when you go in and you have the angry looking bar manager hovering around. I get it. Managing a bar, a hotel, a restaurant is difficult, but your customers, your guests good not feel or see your operational complexity. If the manager looks angry or unhappy, you can be sure that the employees feel that. Number three for hotel specificities tier you walk in and there's nobody at the reception desk. True luxury brands understand the importance of the first interaction. So if you check-in somewhere and there's nobody to be seen at the reception desk, you are hooked like Kraft Dinner. Number four is that everything feels like a transaction. When you go somewhere, it's obvious you're paying for something, but with fake luxury, it feels like a transaction. It feels clunky. And with real luxury, you feel like it's a normal part of the evening. You pay, but it doesn't disrupt the service or the experience. Is your waiter hovering to clear the table? Are they dropping off the bill and telling you to pay whenever you're ready? Or are they dropping by with a bottle of expensive liqueur and saying, pay whenever you're ready. There's no rush. Enjoy this compliments of the house. Number five, and this is exclusive to luxury, which is the point of this video, is that when you ask somebody for something, they tell you they have to ask their manager. This means that, a, they don't have the permission or freedom to care, rank, b, what it really confirms is that you bought the marketing. You have not bought the luxury experience. So let me know where I am right or brutally wrong in the comments and list some of your favorite luxury hospitality red flags.