The creator presents a critical analysis of the luxury hospitality industry, using the declining quality and deceptive nature of complimentary hotel water bottles as a central metaphor. He provides visual examples of cheap, recycled bottles in high-end hotels, refutes the environmental justification as a cost-cutting excuse, and connects this specific detail to a broader trend of brands charging more for a diminished customer experience, referencing a book on the topic to support his thesis.
Post caption
Me and hotel water bottles have an ongoing beef.
How you do one thing is how you do everything. And luxury brands are using sustainability as an excuse to cut costs and cheap out.
When the haptics go, when the small moments start to fade, it’s a sign that things are going down.
Bring back beautiful water bottles.
#hospitality #bar #bars #hotels #brand
Transcript
Have an ongoing beef with hotel water bottles, and my super scientific theory is they are part of the downfall of luxury hospitality. Imagine you're paying a thousand dollars a night, you walk in and you see a recycled plastic water bottle. A few weeks ago, I was staying at a fifteenth century palace turned into a hotel. I walked into my room and saw a green recycled water bottle. Recycled water bottles are the opposite of luxury. You may think, oh, they care about the environment, so they're giving you something that was recycled. But the truth is that brands just don't care anymore. In their endless pursuit of margin optimization and incentivification, luxury brands just don't care anymore about haptics in these in room amenities. The bottles are an afterthought, and brands think, hey. People will be happy that they're getting free water. They won't care about the packaging. But to me, it's symbolic of a greater problem, the industry's laziness. I talk about haptics all the time because they make the world complete. They take a great business and make it world class. If I step into a luxury palace, I want things that reflect the lineage and the heritage. So while, yes, I am half joking about the water bottles, it is emblematic of the industry as a whole. Dana Thomas said this about the luxury product industry rank it's true about luxury hospitality. It has lost its lustre and they are charging you more and giving you yes, all while pretending to care about the environment and using that as an excuse to cheap out while treating you like a fool.