The video tells the story of the Sony MagicLink, a smartphone developed in 1994 by the company General Magic. A narrator introduces the device and interviews Tony Fadell, an early employee, using archival footage to showcase the company's innovative but chaotic culture. The video then explains that the product was a commercial flop, attributing the failure to the company having too many resources and not enough constraints, which led them to lose sight of customer needs.
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The smartphone was invented in the 90s. Why did it take so long to catch on?
For more, listen at the link in our bio.
Reported by: Emma Peaslee, Erika Beras
Editor: Marianne McCune, Alex Goldmark
Produced by: Sam Yellowhorse Kesler
Archival footage from the documentary ‘General Magic,’ dir. Sarah Kerruish & Matt Maude
Transcript
This is a smartphone. It's called the Sony MagicLink. Its intent is to be with me all the time. It was invented in 1994, almost thirteen years before the iPhone. So why don't we all have one? To find out what happened to the Sony MagicLink, we talked to someone who was there when it was best, Tony Fadell. He was part of the team at General Magic, the makers of MagicLink. I was employee 29. It was the biggest sandbox playing with the smartest, coolest geeks. General Magic had a lot of big partners and all the best talent and a lot of money to do whatever they wanted, including hiring a film crew to document their rise to tech stardom. Oh, smile. You're on Candid Camera. They made an early version of the touchscreen. I I could figure out where you are, whether you're touching tier or whether you're touching a caps lock. How slow will it finally be, do you think? Someday? Didn't trace your wristwatch. Better You can see Tony working on an early version of the USB. Hooking up a demo so that we can see keyboards working with the device. Important. If you wanna hook up disk drives and things of that nature. Yeah. It's really important. Just people programming, whatever, at all times of the day and night doing things and say, come over here and check this out. You know, people would be sleeping there overnight. We were there so often the place smelled. Oh. You no, people would hang up their dirty clothes on the cubicle walls. It was like a huge dorm room. Smell like worse. But when the MagicLink came out, it was a total flop. And there are a bunch of explanations for this. But one that Tony talks about in his book, they had so much money and so much freedom that they sort of forgot to think about who their customers were and what they wanted. My mom was a user attester. She's like, I don't get it. What is this thing for? It didn't work. Was it me? Did I do something wrong? I don't understand why I even need this thing. I was like, wait a second. Moms always know. A bigger picture explanation that this company, General Magic, lacked constraints. No budget, no deadline, no rules. Maybe you can have too much of a good thing. For more on the failure of general magic and why constraints can be a good thing in business, listen to the Planet Money podcast on the NPR app or wherever you get your podcasts.