The creator provides a detailed breakdown of the Hillstone restaurant group, explaining its unique "non-chain chain" structure with 15 different names. She highlights its cult-favorite food like the French dip, strict brand standards including a dress code, and the overall elevated yet comfortable atmosphere, before delving into specific operational strategies like the "rule of three" for tables and servers. The creator concludes by exploring the mystery of the secretive founder, George Biel, sharing his philosophy on customer experience and giving a personal endorsement of the brand.
Post caption
A love letter to Hillstone Group 💌. The elite non-chain chain restaurant group that is known for their cult-favorite French dip, the spinach artichoke dip, macho salads (if you know, you know). May all hospitality companies find the same level of obsessiveness in their quest to deliver the best experience for their customers. So now I need to know… what’s your go-to Hillstone order?
Transcript
Hillstone group is a mythical creature within the restaurant world. It's technically a chain, but saying it like that feels rude. And the entire group goes by 15 individual restaurant names. There's Hillstone, Houston's, Honor Bar, R and D Kitchen, and many more. It might be a loophole no the restaurants don't actually need to include the calorie counts on the menu, better, honestly, the food is so good. You don't really care about the calories. And the French dip that's on the menu at some of the restaurants is so good that it got its own New York Tier piece. And they're very specific about tier atmosphere in each of the restaurants. They have these attire standards, so you can't wear hats or gym style clothes or sweatpants. It's really just this je ne sais quoi about being there. It's really comfortable yes elevated, and the food is consistently great across the different locations. From an operation standpoint, one thing that I saw when I was researching them is that the total number of tables at each of the locations is always divisible by three. And so the dining rooms are literally designed around this math. No server at Hillstone ever has more than three tables at a tier. And the founder of Hillstone Group is this businessman, George Best. I think this is the first time that this has ever happened to me, but I could not find a verifiable image of what George looks like. He's been incredibly secretive despite all of his success and rarely does interviews. He did do an interview over ten years ago, and in this conversation, he said that every table should feel like it's in the VIP section. So George, whoever you are, you really have pulled this off. Because if loving Hillstone is wrong, I don't wanna be right. And I'm Sammie talking about the hottest business worse rank sometimes just talking about my love of a beautiful French dip.