The creator explains the history of the Sheraton hotel brand, tracing its origins as a luxury brand in the 60s and 70s. He details the series of acquisitions by ITT, Starwood, and finally Marriott, arguing that each ownership change diluted the brand's premium identity. The creator identifies loss of identity and uncontrolled expansion as the two main reasons for its decline, leading to a confused market position, and concludes by discussing Marriott's current efforts to reposition the brand.
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What happened to Sheraton Hotels? Many don’t know this but it was very often considered a luxury hotel brand, and was the first western hotel to operate in China. A global, important player.
Now? It feels like a shell of itself, a hotel your grandparents to visit to capitalize on point redemptions. Here’s a very brief story on what happened.
#hospitality #hotels #hotel #sheraton
Transcript
Sheraton used to be a luxury hotel rank. But today, almost nobody under 30 even knows what a Sheraton is. Here's how the Sheraton Empire quietly fell. By the sixties and seventies, Sheraton was one of the most important hotel brands on Earth. It had flagship properties in major global cities, and they defined international travel for business travelers and tourists. At the time, the brand name carried genuine prestige, and they were one of the first Better brands to operate in Mainland China. It was sold to ITT in 1968, then to Starwood, and then finally to Marriott in 2016 when Marriott bought Starwood. I think what happened is every single time Sheridan changed hands, ownership pulled it further away from its luxury premium roots. It started to get treated like an asset in finally, Marriott absorbed it into a mega portfolio, where Sheridan And finally, Marriott absorbed it into a mega portfolio where Sheridan completely lost its identity. The second issue was uncontrollable scale. Sheridan expanded super aggressively and the brand stopped being selective about who carried its name. And when that happens, a brand loses all meaning and the luxury association dies because guests can't predict what a Sheraton actually is. Is it a luxury hotel, a premium hotel, a convention center, a highway side getaway? And then when Marriott absorbed it, it became even more invisible because Ritz Carlton and Saint Regis were the luxury tier. Addition was their lifestyle bet. Worst was a wellness bet. Sheridan kinda got stuck in the middle. It felt like an airport hotel. For nearly a decade, Marriott has been trying to reposition Sheraton, and the most recent brand refresh is turning it into a public third space. But it's going to take a lot of money, a lot of marketing to convince younger demographics to visit what feels like a grandparents hotel. The only way I can see it working is if they go full maximalist, but the problem with that is they're trying to attract tier demographic who would go to a w hotel. Young people, remote workers, those who want to socialize and interact with others in their demographic. I think it's one of the most confusing and unclear rebrands. I hope it goes well. Only time will tell. Let me know where I'm right or wrong in the comments.